North America Regional Director of Quality

About the role

Eaton Corporation’s Global Energy Infrastructure Solutions (GEIS) division is seeking a Regional Director of Quality to support Eaton’s heavy industrial, construction and oil/gas products. The role leads end‑to‑end quality strategy and execution across Eaton’s North American GEIS business, driving customer satisfaction, operational excellence, and cost efficiency while partnering closely with global leadership.

Location options:
Syracuse, NY;
Highland, IL;
Sherman, TX;
Roanoke, VA; or Pittsburgh, PA. Relocation offered within hiring country.

Reporting to the Director of Operations and functionally to the Global Director of Quality, the incumbent will lead and align quality strategies, systems, and processes across the North America Region to ensure compliance, drive continuous improvement, and support operational excellence.

• Provide leadership oversight of quality problem‑solving activities for 11 manufacturing plants’ select strategic customers and suppliers.
• Collaborate with plant cross‑functional teams to identify root causes, generate corrective action plans, and verify their effectiveness using tools within the Eaton Quality Systems (e.g., 8D, PFMEA, control plans).
• Engage and leverage available quality data to provide trend analysis and insight, driving significant year‑over‑year performance improvement for both new and existing install base.
• Conduct customer satisfaction workshops (Business Process Improvements events and/or Emergent Learning Events) to improve group quality and individual competency.
• Partner with Key Account Sales and Marketing Managers and Engineering Services to remedy critical customer complaint issues, acting as coordinator representing ES Americas Quality for specific customers.
• Provide functional coaching, mentoring, evaluation, and development of site Quality Managers.
• Implement Voice of Customer into the plants and help develop individual plant strategies for quality, including training, competency development, and risk‑mitigation strategies.
• Leverage risk reduction and quality improvement to help drive cost out of the business, addressing productivity gaps, reducing COPQ, and identifying additional cost‑saving opportunities.

• Bachelor’s degree from an accredited institution.
• Minimum 10 years of progressive experience in Manufacturing/Operations, Quality, Continuous Improvement, and/or Manufacturing Engineering.
• Minimum 5 years of plant manufacturing leadership experience.
• Ability to travel up to 50% domestically.
• Employment immigration sponsorship is not supported.

• Six Sigma Greenbelt certification.
• Working knowledge of Quality Management System standards and AIAG requirements.
• ASQ Certified Quality Engineer.
• Customer support experience.

The Regional Director of Quality must bring a deep, enterprise‑level understanding of how products, processes, and organizational structures intersect across a complex regional and divisional portfolio. The role requires navigating a highly matrixed environment, rapidly diagnosing and resolving critical customer quality issues, translating expectations into actionable plans, and building credibility‑based relationships with key external customers.

The expected annual salary range for this role is $165,000–$242,000 per year, with eligibility for a variable incentive program. Salary information is a general guideline and is based on candidate skills, experience, and market considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their history, consistent with applicable local laws.

To request a disability‑related reasonable accommodation for your job search, application, or interview process, please call 1‑800‑836‑6345. Only accommodation requests will be accepted by this phone number.