Quality Manager

Job Summary

The Quality Manager is responsible for leading Midstate Spring’s Quality Department and serving as a key technical communication link between customers, engineering, production, customer service, and internal quality personnel. This role requires a strong product engineering mindset, hands‑on technical knowledge, and the ability to clearly interpret and communicate customer requirements, prints, specifications, nonconformances, corrective actions, product performance concerns, and quality documentation.

The Quality Manager is responsible for the day‑to‑day operation and effectiveness of the Quality Department, including inspection priorities, internal and external quality issues, corrective actions, Quality Management System requirements, ISO 9001:2015 audit readiness, Quality KPI reporting, and Cost of Quality performance.

• Lead the Quality Department, including scheduling work, assigning priorities, managing performance, supporting employee development, and resolving day‑to‑day department issues.
• Oversee first piece inspections, in‑process audits, final inspections, sorting activities, and other quality checks necessary to verify conformance to customer requirements.
• Ensure inspection personnel are properly trained on customer requirements, inspection methods, documentation expectations, and quality standards.
• Maintain and improve systems for documenting, tracking, and resolving internal and external quality issues.
• Maintain the effectiveness of the Quality Management System and ensure ongoing compliance with ISO 9001:2015 requirements.
• Help determine when a product should be accepted, rejected, sorted, reworked, or escalated for further review.
• Maintain housekeeping standards within the quality work area.
• Perform other duties as assigned.

• Serve as a primary customer‑facing contact for product quality issues, including complaints, nonconformances, corrective actions, requests for information, and quality‑related technical concerns.
• Communicate quality issues to customers in a clear, professional, timely, and technically accurate manner.
• Interpret customer prints, specifications, purchase order requirements, and quality expectations to determine product requirements and appropriate inspection or control methods.
• Work closely with engineering, production, customer service, and management to evaluate customer requirements and resolve product‑related quality concerns.
• Assist customers and internal teams in reviewing product designs, spring requirements, tolerances, manufacturability concerns, inspection criteria, and quality expectations.
• Review customer drawings for completeness, accuracy, and clarity, and communicate concerns or questions to the appropriate internal or external contacts.
• Coordinate with customers regarding returned product, rejected material, sorting requirements, replacement product, credit requests, and containment actions.
• Complete customer compliance requests, surveys, quality questionnaires, corrective action responses, and related documentation as needed.

• Support the development, review, and maintenance of shop prints, inspection criteria, control plans, and quality documentation based on customer specifications and product requirements.
• Lead and support root cause investigations for internal and external quality issues.
• Develop, assign, and follow up on corrective and preventive actions to ensure issues are resolved effectively and recurrence is reduced.
• Maintain, review, and analyze Quality KPIs, including inspection results, nonconformance trends, customer complaints, corrective action performance, scrap/rework data, and Statistical Process Control data.
• Prepare and present Quality KPI performance to the leadership team on a monthly basis, including key trends, concerns, corrective actions, and improvement priorities.
• Help reduce the organization’s Cost of Quality by tracking the impact of scrap, rework, returns, sorting, defects, customer complaints, and corrective actions.
• Support production teams by helping resolve quality…