Retail Store Manager

About The Works

We don’t just sell products.

We inspire reading, learning, creativity and play.

40 hour contract

We don’t just sell products.

We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming.

You help create an environment where everything runs smoothly and everyone feels supported, included and developed in the team.

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading.

These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

• Lead, coach and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability and store presentation.
• Recruit, onboard and train new team members, building a high‑performing, engaged team.
• Manage rotas, payroll and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling and loss prevention policies.
• Foster a positive, inclusive and supportive team culture where people feel developed and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient and able to adapt to changing priorities.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training and performance processes.
• Tech savvy with using back‑office systems, EPoS tills, emails and video calls.

• Inspire and motivate your team in line with our…