Price Chopper Customer Service Manager

Overview

Ensures fast, friendly, helpful, and efficient customer service and courtesy in the Front End and Customer Service areas of the store. Oversees Front End operations including the customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that Front End and Office policies and procedures are followed. Assists the Store Manager with budgeting and financial goals for the Front End area, including payroll, wrap, over/shorts, cashier training, and miscellaneous office incomes.

Ensures corporate dress code is adhered to on the Front End and Customer Service areas.

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request Advant Edge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong organizational skills and ability to multi-task.
• Satisfactory performance reviews.
• Strong communication skills.
• Basic literacy and basic computer skills.

• High School Degree or equivalent.
• 3+ years of related experience.

• Exposure to hot environment: occasional 1-3 hours.
• Exposure to cold environment: occasional 1-3 hours.
• Standing: constant 5-8 hours.
• Sitting: occasional 1-3 hours.
• Walking: constant 5-8 hours.
• Grasping/Finger movement and dexterity (left/right hands): constant 5-8 hours.
• Bending, twisting, pivoting: constant 5-8 hours.
• Squatting/Kneeling: constant 5-8 hours.
• Pushing/Pulling: occasional 1-3 hours up to 75 lbs.
• Lifting: occasional 1-3 hours up to 50 lbs; frequent 3-5 hours up to 25 lbs.

Pay Range: $20.25-$32.00

Our company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

If your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.