Specialist: Seasonal, Part-time

Apple Retail Overview

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You deliver an exceptional customer service experience, asking questions to learn about customers' needs, customizing recommendations, and presenting products and services.

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support peers throughout the store by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform additional tasks as needed, including providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Work in a fast‑paced environment, supporting multiple customers simultaneously.
• Work in a team environment, demonstrating shared responsibility and accountability.
• Be curious and open to learning from others.
• Deepen understanding of Apple products, services, and third‑party products to enhance customer experience.
• Handle sensitive or confidential information in trust with Apple’s core values.

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays. Reliable attendance as scheduled in line with local laws and subject to approved accommodations.

Base pay range: $22.00–$28.88 per hour, most new hires start at $22.00. Pay is determined by skills, qualifications, experience, and location. Additional compensation may include discretionary bonuses or commission and relocation.

Benefits include comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and education reimbursement for qualifying tuition. Eligible employees may participate in Apple’s discretionary employee stock programs, restricted stock unit awards, and Employee Stock Purchase Plan.