Account Manager-ITAD

About CXtec

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As the largest secondary‑market network hardware provider in North America, we deliver innovative lifecycle management and IT Asset Disposition (ITAD) solutions to organizations of all sizes across the globe.

We are looking for an Account Manager—ITAD. The role provides overall support to all ITAD team members, works with the ITAD Program Manager, ITAD AE’s, and VP of ITAD to assist in details of PO Entry, Order Entry, Opportunity & Order follow‑up, dormant customer follow‑up, Sort and Settle reconciliation.

Base salary: $60,000–$65,000. Final compensation will be determined based on geographic location, skills, education, experience, certifications, and overall alignment with business and organizational needs.

• Account Maintenance – assist AE’s in maintaining minimum ABM marketing activity requirements, including dormant account follow‑up, existing account follow‑up, opportunity and transaction follow‑up.
• Manage all account profiles, improve client utilization and maximize sales.
• Assist VP of Global ITAD in relevant tasks.
• Manage sales orders and provide status reports and forecasts to the manager and/or the management team.
• Suggest needed improvements to systems & procedures.
• Communicate professionally both within the company and externally.
• Liaison with all areas of the company to meet and exceed goals and customer needs.
• Provide an atmosphere of positive teamwork.
• Assume additional responsibilities as required.
• Part Number Creation and Enter Asset Values.
• Maintain Client Job Trackers.
• Serve as primary POC for facilitation of logistics requests.
• Communicate directly with end‑user client, up to and including day of pickup.
• Post‑pickup follow‑up to ensure all went well – both with carrier and customer.
• Support Order Entry Process.
• Assist in creating/ completing audit reports and CODs.
• Collaborate with internal teams—Operations, Sales Support, ITAD team, etc.—to ensure timely execution of services and resolve issues.
• Track and maintain job requests from outside of CXtec (ERI, ReCloud, Guardian, Pivotal) and work to process to final invoicing.

• BS in Business or Sales Management or related degree.
• At least 1 year of sales experience selling or supporting hyper‑scale infrastructure users.
• Ability to handle multiple software platforms simultaneously and organize a collaborative sales support process to increase efficiencies of ITAD program manager, ITAD Account AE’s, and VP.
• Highly motivated with exceptional leadership and written/verbal communication skills.
• Excellent presentation, negotiation, and persuasion skills.
• Ability to manage a pipeline with multiple accounts and partners.
• Ability to work independently and use sound judgment in decision making with a results‑driven orientation.
• Ability to participate as a team member as well as a leader in a fast‑paced, team‑oriented environment.

• Health insurance and prescription drug coverage.
• Dental and vision insurance.
• Company‑paid life insurance with voluntary life options.
• Company‑paid short‑ and long‑term disability coverage.
• Critical illness, accident, and hospital indemnity insurance.
• Flexible Spending Accounts (FSA).
• Pet insurance.
• Traditional and Roth 401(k) with company match.
• Tuition reimbursement and Employee Assistance Program (EAP).
• Paid vacation, sick/personal days, and holidays.

Employment is contingent upon successful completion of a background check and pre‑employment drug screening.

CXtec is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or familial status, citizenship, or any other legally protected status.