Jewelry Commission SALES at Macy's Syracuse, NY

Retail Commission Sales Associate – Fine Jewelry, Carousel Center – Full Time

Syracuse, NY, United States

Macy's is a well-known department store offering fashion, value, and celebration experiences. The store operates with a strong focus on customer service and sales. This role supports those goals in the Jewelry & Watch Complex.

Job Overview:
The Jewelry Sales Associate is responsible for outstanding customer service within the Jewelry & Watch Complex. Responsibilities include meeting hourly sales and Star Rewards goals on a personal and departmental basis, providing superior product knowledge, building a client base using the My Client system, presenting the Worry No More service plan, and creating a welcoming shopping experience.

Additional duties involve participation in ongoing training, processing goods, merchandising, pricing, sales signing, RTVs, BOPS & Fulfillment, and ensuring the department operates efficiently.

The scheduling plan allows associates to manage availability, and additional shifts may be available during peak times.

• Proficient use of all POS systems including Search and Send and My Client.
• Proactive assistance to customers using devices to shop and compare.
• Assist customers in all aspects of service, qualify needs, and use steps of MAGIC & Fine Touch Selling.
• Offer to place purchases on customer’s Macy’s charge account.
• Suggest additional merchandise to complement customer selection.
• Maintain a professional attitude with sincerity and enthusiasm in line with Macy’s customer commitment.
• Participate in pre-selling and sales-driving events, including trunk shows.
• Stay informed on current promotional events and sales.
• Promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.
• Use clientele program to maintain customer profile and contact information to increase personal sales.
• Perform all aspects of fulfillment process: picking, packing, labeling, shipping and BOPS.
• Offer to call other locations, or use Search & Send, if merchandise is unavailable.
• Be knowledgeable on sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection).
• Ensure proper processing, presentation, organization, storage, and replenishment of stock. Maintain Recovery & Fill in Standards.
• Establish high level of shortage awareness and effectiveness; ensure policies and procedures are implemented.
• Perform other duties as assigned, including watch sizing and ear piercing.
• Adhere to asset protection programs and procedures to ensure audit compliance.

• High School Diploma or equivalent required.
• 1-2 years related retail experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Self-starter, works well independently and as part of a team.
• Must be able to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

• Prolonged periods of standing/walking around the store or department.
• May involve reaching, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, must process register transactions.
• Frequently lift/move up to 25 pounds.