Inside Sales Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location: Syracuse, NY (Headquarters)
Salary Range:$50,000 - $65,000 per year, plus commission and incentive opportunities
Schedule: Full-Time, On-Site

The Inside Sales Representative will be responsible for identifying new business opportunities, developing customer relationships, generating quotes, following up on sales opportunities, and collaborating with internal teams to deliver outstanding customer experiences.

This role is ideal for someone who enjoys prospecting, relationship building, problem-solving, and helping customers find solutions that support their business goals.

• Generate new business through outbound prospecting, networking, email campaigns, and inbound lead follow-up.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify opportunities to cross-sell and upsell Dupli's products and services.
• Prepare and present pricing, estimates, and sales proposals.
• Follow up on quotations and sales opportunities to maximize conversion rates.
• Enter customer orders accurately into company systems and provide customers with timely updates regarding order status, production schedules, shipping information, and delivery timelines.
• Collaborate with estimating, production, and operations teams to ensure customer satisfaction.
• Maintain accurate customer and prospect information within CRM systems.
• Conduct account reviews and identify opportunities for growth.
• May assist with trade shows, marketing campaigns, and customer outreach initiatives.
• Meet or exceed established sales goals and performance metrics.
• Stay informed on industry trends, products, and competitive offerings.

• Commercial Printing
• Envelopes
• Direct Mail Services
• Promotional Products
• Corporate Apparel
• Fulfillment & Warehousing Solutions
• Online Ordering Programs

• 2+ years of sales, customer service, account management, or business development experience.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and follow-through.

• Experience in printing, promotional products, apparel, direct mail, manufacturing, or related industries.
• Experience preparing estimates or quotations.
• Bachelor's degree in Business, Marketing, Communications, or related field.

• Self-motivated and goal-oriented.
• Comfortable making outbound sales calls and developing new business.
• Curious and eager to learn customer needs.
• Strong problem-solving abilities.
• Team-oriented with a positive attitude.
• Able to build trust and long-term customer relationships.
• Competitive base salary of $50,000 - $65,000 per year
• Commission and performance-based incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Employee Assistance Program
• Professional Development Opportunities
• Family-Owned Company Culture

Equal Opportunity Employer

Dupli Envelope & Graphics is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.