Account Relationship Manager

Territory
:
Upstate New York & Western Pennsylvania, including the Pittsburgh market

Travel
:
Up to 75%

Company
:
Bloom Net, a division of , Inc.

Are you a relationship-driven account management professional who enjoys helping customers grow their businesses, strengthening long-term partnerships, and using insights and performance data to make a meaningful impact?

Bloom Net is looking for an Account Relationship Manager to support and grow our network of independent florist partners across Upstate New York and Western Pennsylvania.

In this field-based role, you will manage an established portfolio of customer accounts and serve as a trusted business advisor to florist shop owners throughout your territory. You will build strong relationships, understand each customer's business and goals, review account performance, identify opportunities for improvement, and connect customers with Bloom Net products, services, and programs that can help their businesses succeed.

This is an excellent opportunity for someone who thrives on building lasting customer relationships, enjoys working independently, and can balance customer service, account retention, and business growth while managing a large geographic territory.

• Build and maintain strong, long-term relationships with independent florist businesses across the assigned territory.
• Manage an established portfolio of customer accounts while maintaining consistent communication, follow-up, and engagement.
• Conduct regular in-person and virtual meetings with customers to understand their businesses, challenges, goals, and opportunities.
• Review customer performance metrics and account activity to identify opportunities to improve engagement, retention, and overall account health.
• Educate and coach florist partners on their performance and recommend strategies, programs, and solutions that support their business growth.
• Serve as a trusted business advisor by providing consultative guidance and connecting customers with relevant Bloom Net products, services, and resources.
• Identify opportunities to expand existing customer relationships and drive incremental revenue through increased adoption of Bloom Net offerings.
• Support new business development opportunities within the territory while maintaining a strong focus on existing customer relationships.
• Develop and execute an effective territory management strategy to prioritize customer visits, follow-up activities, and account opportunities.
• Use Salesforce to maintain accurate customer records, document account activity, manage opportunities, track follow-up, and report performance metrics.
• Partner cross-functionally with Marketing, Customer Service, Product, and other internal teams to resolve customer needs and support long-term customer success.
• Stay informed about floral industry trends, competitor activity, market conditions, and customer needs.
• Represent Bloom Net at customer visits, trade shows, industry events, and other customer-facing activities throughout the territory.
• Independently manage a significant travel schedule while maintaining strong organization, communication, and responsiveness across the territory.

• Bachelor’s degree or an equivalent combination of education and professional experience.
• 2–3 years of experience in account management, customer relationship management, territory management, outside sales, business development, or a related customer-facing role.
• Demonstrated experience managing customer accounts, building long-term relationships, and improving customer engagement or retention.
• Strong customer service mindset with the ability to develop trusted partnerships with business owners and decision-makers.
• Ability to review performance metrics, identify trends and opportunities, and use data to guide customer conversations.
• Strong consultative selling, relationship-building, communication, presentation, and negotiation skills.
• Ability to educate, coach, and influence customers while navigating challenging conversations professionally.
• Strong organizational and time-management skills with the ability to independently manage a large geographic territory and…