Enteral Admissions Customer Service Representative

About LUX Infusion

We’re reimagining infusion care to be more human, supportive, and connected. Inspired by the word "lux"—meaning light—our mission is to guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician‑led, U.S.‑based organization, we put people first, helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.

Schedule:

Monday–Friday, 8:30AM–5:00PM EST

Location:

Hybrid—Syracuse, NY (may change based on business needs)

The Admissions Customer Service Representative (Enteral department) is the gateway to care, guiding patients, families, and referral partners through the admissions and intake process with clarity and confidence. This role plays a critical part in ensuring referrals transition smoothly into active care, setting expectations, eliminating administrative barriers, and delivering a high‑quality first impression of LUX Infusion.

• Serve as a central point of contact for enteral admissions and intake coordination.
• Receive, review, and process new patient referrals with a focus on timely conversion to active services.
• Manage the end‑to‑end admissions workflow—including intake, documentation collection, and order readiness.
• Collect complete and accurate patient demographic, clinical, insurance, physician, and caregiver information.
• Verify insurance benefits, coverage, authorizations, and patient financial responsibility.
• Communicate clearly with patients, families, and caregivers regarding the admissions process, next steps, billing, and delivery expectations.
• Partner with referral sources to obtain complete, compliant documentation required for admission.
• Coordinate closely with clinical, pharmacy, delivery, and intake teams to ensure timely care initiation.
• Track and follow up on pending admissions, authorizations, and missing information to prevent delays in care.
• Maintain accurate, up‑to‑date patient records and admission status in internal systems.
• Ensure compliance with HIPAA and all regulatory requirements throughout the admissions process.
• Support quality assurance initiatives and identify opportunities to improve admissions efficiency and patient experience.

• A strong customer‑service mindset grounded in empathy and professionalism.
• A process‑driven approach with attention to detail, especially in intake and admissions workflows.
• Comfort working in a fast‑paced, high‑volume admissions environment.
• Excellent organizational and follow‑through skills.
• Clear written and verbal communication skills.
• A proactive, solution‑oriented approach to removing barriers to care.
• The ability to manage multiple admissions cases while maintaining accuracy and timeliness.

• One (1)–two (2) years of customer service, intake, or admissions experience.
• Proficient computer and data‑entry skills.
• Strong attention to detail and math aptitude.
• Ability to listen actively and communicate effectively.
• Comfort multitasking and making timely decisions.

• Healthcare admissions, intake, or patient access experience (enteral or respiratory a plus).
• Understanding of insurance verification, authorizations, HCPCS codes, and payer guidelines.
• Knowledge of third‑party payer requirements and documentation standards.

• Purpose‑driven work that directly impacts patient access to care.
• A patient‑first, clinician‑led culture.
• Supportive, collaborative teammates across admissions, clinical, and operations.
• Clear expectations and meaningful ownership in your role.
• Opportunities to grow within a healthcare organization and build something meaningful.

Pay Range/Rate: $20–$23

USD

Employees may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear. Light lifting up to 25pounds may also be required. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are expected to participate annually in required legal and ethical compliance training, consistently act in compliance with LUX Infusion’s policies, adhere to all standards outlined in the Compliance Manual, and refrain from any behavior that could be considered unethical or unlawful.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.