Outside Sales Representative

Company Description

Irr Supply Centers is a leading wholesale distributor of plumbing, HVAC, refrigeration, and electrical products serving Upstate and Central New York as well as Northern and Western Pennsylvania. Founded in 1864, the company has grown to 36 locations demonstrating long-term stability and regional strength. Irr Supply Centers focuses on competitive pricing, quality products, and legendary customer service to succeed in a demanding marketplace.

The Outside Sales Representative is a full-time position based out of our Liverpool, NY branch, balancing time between visiting customers in the field and working from the branch, where you'll have the opportunity to connect with customers who stop in every day. This role is responsible for developing and managing a sales territory, building strong relationships with contractors, trade professionals, and commercial customers, and promoting the company’s plumbing, HVAC, refrigeration, and electrical product lines.

Daily activities include prospecting new accounts, conducting in-person sales calls, following up on leads, preparing quotes, and collaborating with branch and inside sales teams to ensure timely order fulfillment and customer satisfaction. The representative will regularly visit job sites, deliver product and application knowledge, identify opportunities for upselling and cross-selling, and gather market feedback to support pricing and product decisions.

Accurate record-keeping in CRM tools, meeting or exceeding sales targets, and representing the company at industry events or trade shows are also core responsibilities.

• Demonstrated skills in outside sales, territory management, and account development, preferably in plumbing, HVAC, refrigeration, or electrical distribution.
• Strong customer relationship skills, including consultative selling, negotiation, and follow-through from quote to close.
• Ability to understand and communicate technical product information, read basic specifications, and identify product solutions for customer needs.
• Proficiency with CRM software, order entry systems, and standard office tools (email, spreadsheets, presentations) to manage leads and sales activity.
• Effective verbal and written communication skills, including clear presentation abilities and professional phone and in-person interactions.
• Self-motivated work style with strong time management, route planning, and organizational skills in a hybrid field/remote environment.
• Valid driver’s license and reliable transportation for regular travel within the assigned territory.
• Prior experience in wholesale distribution, building trades, or a related B2B environment is highly beneficial.
• High school diploma or equivalent required; additional education or technical training in business, sales, or mechanical trades is a plus.