Part Time Outbound BDC Representative

Location: City of Syracuse

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Part-Time Outbound BDC Representative

Location:

Rapp GMCJob Type: Part-Time Pay: $16/hr Weekly, Monthly Commission $25/Shown Appointment, $10/Sold Appointment About the Position We are looking for a motivated and outgoing Part-Time Outbound BDC Representative to join our Business Development Center.

This position is primarily focused on proactive outbound customer outreach and appointment generation. Rather than primarily working incoming internet sales leads, you will contact existing customers and targeted prospects to identify opportunities to purchase or lease a newer vehicle.

The ideal candidate is comfortable on the phone, enjoys talking with customers, and is motivated by creating opportunities for the sales team.

Responsibilities Make outbound calls to existing dealership customers and targeted prospect lists

Contact customers with upcoming or ending leases to discuss their options for getting into a newer vehicle

Reach out to customers with high-interest-rate loans to identify potential opportunities to upgrade or replace their current vehicle

Re-engage previous customers and past sales opportunities

Work targeted outbound call lists to generate new sales opportunities

Identify customers who may be in a position to trade, upgrade, purchase, or lease another vehicle

Build rapport with customers and create a positive dealership experience

Schedule qualified appointments for the sales team Follow up consistently with customers who express interest

Accurately document calls, conversations, follow-up activity, and appointments in the CRMMeet established outbound call, contact, and appointment goals

Work closely with the BDC Manager and Sales Team to ensure a smooth handoff of appointments

Provide BDC coverage on a rotating Saturday schedule, including responding to inbound internet leads and customer inquiries

What We're Looking For Strong communication and phone skills

Comfortable making a high volume of outbound calls

Friendly, confident, and persistent personality

Ability to quickly build rapport with customers

Self-motivated and able to work independently

Strong follow-up and organizational skills

Comfortable asking for the appointment and moving conversations toward a next step Basic computer skills and the ability to learn CRM systems

Previous automotive, BDC, call center, sales, or customer service experience is a plus, but not required

Schedule

This is a part-time position with primarily afternoon and evening weekday hours, along with rotating Saturday coverage.

Weekday hours will be scheduled based on dealership needs and may extend through dealership closing time. The position will also be responsible for providing BDC coverage on alternating Saturdays.

The Ideal Candidate The ideal candidate is someone who doesn't mind picking up the phone and starting a conversation. You don't have to be a traditional salesperson, but you should be comfortable asking questions, overcoming objections, following up with customers, and creating enough interest to earn an appointment.

This is a proactive role. Rather than waiting for customers to contact us, you'll be the person creating the opportunity.
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