Protective Services Manager

Job Description

This role is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management, conducting routine threat vulnerability assessments, contributing to security-related projects, and managing a guarding force and vendor relationships. The candidate will maintain quality connections with business partners across markets to facilitate awareness and training of security initiatives.

• Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis
• Manages incidents including robberies, burglaries, workplace violence, thefts, and other security-related incidents while providing timely updates to stakeholders and completing documentation
• Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies
• Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law
• Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings
• Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility
• Partners with stakeholders in the physical security planning and installation process for new facilities and renovations

• 5 years of Corporate Security experience, or equivalent demonstrated through industry experience, law enforcement, or military experience
• Excellent Communication Skills (verbal and written) and ability to interact with internal customers/leadership
• Critical Thinking skills – demonstrated ability to make critical decisions
• Demonstrated ability to be self‑motivated/self‑starter
• Influencing skills – ability to interact and work closely with internal and external stakeholders
• Adaptability
• Solid Computer Skills – working with MS Office suite
• Valid Driver's License
• Ability to provide own transportation to respond in a timely fashion to events
• Ability to respond to matters and issues off regular work hours

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving

1st shift (United States of America)

40

Annualized salary: $95,000.00 - $; discretionary incentive eligibility and benefits information available to selected candidates.