More jobs:
Security & Fire Alarm Service Technician
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-07-15
Listing for:
Doyle Security Systems
Full Time
position Listed on 2026-07-15
Job specializations:
-
Trades / Skilled Labor
Security Systems Installation, Field/Service Technician, Maintenance Technician / Mechanic, Installation Technician
Job Description & How to Apply Below
Security & Fire Alarm Service Technician
Join a certified Great Place to Work®
2026!
At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. As a Service Technician, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our residential and commercial customers.
Key Responsibilities- Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
- Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
- Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
- Identify system issues and recommend solutions or upgrades
- Reprogram systems and replace faulty components
- Guide customers through system operation and features in a clear, professional, and approachable way
- Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
- Ensure all work meets safety standards and company quality expectations
- Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
- Deliver exceptional customer care during all service visits
- 2+ years of experience servicing low-voltage security or fire alarm systems
- Strong troubleshooting and diagnostic skills
- Valid driver’s license with a good driving record
- Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
- Ability to work independently and manage service calls
- OSHA 10 and/or NICET certification a plus
- Availability for occasional after-hours service work
- Ability to drive a company vehicle
- Ability to work in residential and commercial environments
- Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use
- Problem-solver with strong attention to detail
- Customer-focused and professional
- Commitment to Doyle’s values and customer-first mission
- Company vehicle and gas card
- Paid training, including support for obtaining industry-recognized certifications
- Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
- Paid time off & company holidays
- Parental leave
- 401(k) with match
Life insurance - Employee discount & referral bonus
- Company cell phone
- Employee assistance program
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