Service Technician - Intermediate

About Us:

ADT has been helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL with more than 200 locations across North America, we empower customers to live more secure and confident lives. Join our team and help us protect what matters most.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. We drive innovation and continue to evolve as an organization, initiating change to enhance product lines and build strategic partnerships.

The Residential Service Technician’s primary functions and responsibilities are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

• Provide services for fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals and communication with central monitoring to properly establish service.
• Demonstrate customer‑service champion attitude, helping customers fix issues and understand the protection in their home.

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver’s license
• High school degree or equivalent

• Full benefits starting the 1st of the month after 31 days of employment
• Casual, energetic, and engaging work environment
• Medical, dental, vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement and employee referral bonuses
• Culture of coaching, development, and career growth opportunities

The Residential Service Technician is a troubleshooter and service expert who alleviates customer concerns about security systems. The technician advises customers and the customer care center on the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust, repair, or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• High school diploma or GED.

• Minimum 2 years of experience installing and inspecting/repairing ADT or comparable product lines.

• Excellent communication skills.
• Ability to read building electrical and sprinkler plans as required for troubleshooting equipment.
• Physical ability to stand, stoop, lift, climb, and crawl.
• Valid driver’s license required.

The pay range for this role is $17.75 - $32.97 an hour and is based on experience and qualifications. Employees have access to healthcare benefits, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and paid time off. Employees accrue up to 120 hours in their first year, with increased accrual after the first year.

Six paid holidays are offered.

Los Angeles applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia applicants:
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued.

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