Service Engineer Syracuse NY

Company Summary

We are a premier regional distributor and service provider of high‑precision CNC machine tools and industrial manufacturing equipment. With a long‑standing history of supporting manufacturers across the region, our team prides itself on delivering high‑reliability field support, technical expertise, and long‑term customer partnerships. We foster a supportive, hands‑on team environment that prioritizes internal equity, continuous skills development, and long‑term stability for our field engineering team.

We are seeking a versatile CNC Field Service Technician to join our growing regional service team. Based in the greater Central New York area, this hands‑on, field‑based role is responsible for the installation, preventive maintenance, troubleshooting, and repair of multi‑axis CNC machine tools across customer sites.

We are open to considering candidates across a range of experience levels—from entry‑level/junior candidates with strong mechanical aptitude and basic machine shop exposure to seasoned field engineers capable of complex machine overhauls.

• Perform on‑site installation, mechanical alignment, troubleshooting, and repair of multi‑axis CNC machine tools equipped with industrial controls.
• Conduct mechanical replacements, precision calibrations, and alignments on major machine sub‑assemblies, including spindles, head stocks, ball screws, tool turrets, posts, and servo motors.
• Execute electrical and electronic troubleshooting using a strong foundation in basic electrical control theory and industrial electronics.
• Act as the primary technical contact on customer sites, maintaining professional communication and serving as a liaison between clients and internal management to resolve complex issues.
• Independently manage service calls, diagnostic workflows, and routine field documentation.

• Practical background in mechanical systems, hands‑on machinery repair, or basic machine shop operations.
• Must hold a valid driver's license and be fully authorized to work in the United States.
• Ability and willingness to travel regularly throughout the regional territory, including approximately 1–2 overnight hotel stays per week.
• Resourceful and independent thinker capable of troubleshooting equipment issues on‑site.
• Strong customer‑facing communication and professional presence.

• Prior experience as a Field Service Engineer, Industrial Maintenance Technician, CNC Machinist, or vocational background.
• Entry‑to‑Mid Level: Candidates with hands‑on mechanical backgrounds who are eager to learn CNC systems.
• Senior Level: 3–5+ years of direct field service experience handling advanced tasks such as full spindle rebuilds, complex geometry alignments, and extensive control‑level diagnostics.
• Computer literacy and familiarity with digital service reporting tools.

• Competitive hourly rate structured to reflect experience, ranging from approximately $28.00/hour for early‑career/trainable candidates, and up to $38.00/hour for senior, fully autonomous service engineers.
• Provided with a company service vehicle, specialized tools, laptop, mobile phone, and a company credit card for all travel and job‑related expenses.
• Comprehensive corporate benefits including Health, Dental, and Vision insurance, Paid Time Off (PTO), 401(k) with company match, and a retirement plan.

• Primary Residence: Must reside in or near the greater Syracuse, NY area.
• Territory Coverage: Serves client facilities throughout Upstate, Central, and Western New York