Service Technician - Remote

Service Technician (Remote)

Location: The RTI Depot is located in East Rutherford, NJ.

Schedule: 4/10s, Monday, Tuesday, Thursday, Friday, 6:00 AM - 4:00 PM

Compensation: $31.50 per hour + Shift Differential + Quarterly Safety Bonus.

Shift Differential: Additional $2.00 per hour available for nights and weekend shifts - specific hours and day of the week apply.

Overtime: 1.5x your hourly rate for over 40 hours per week.

Safety Bonus Potential: $4,000 annual bonus potential (Safety Bonus - up to $1,000 potential per Quarter).

Benefits: Medical, Dental, Vision, Paid Holidays, Paid Time Off, Matching 401K, Life Insurance and other benefits paid for and/or offered by company.

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you'll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.

See firsthand in our Day in the Life of a Service Technician video:

• Compensation:
  • $31.50 per hour + Shift Differential + OT + Quarterly Bonus up to $5200/yr
  • Opportunities to increase base pay with weekend shifts, tenure and level-up development programs

• Available Shift(s):
  • 4/10s, Monday, Tuesday, Thursday, Friday, 6:00 AM - 4:00 PM

• Benefits:
  • $0 premium Medical for single coverage or employer HSA contribution for family coverage!
  • Dental, Vision, Life and Disability Insurance, Tuition Reimbursement & more!
  • 401k with matching contribution up to 4.5% of your compensation
  • Paid Time Off and Paid Holidays.
  • $3,000 employee referral bonus program & $200 new customer referral program.
  • Growth & Opportunity! We have 41 locations nationwide and consistently see year-over-year growth.
  • Award Winning Culture! - Newsweek America's Greatest Workplaces Award + Newsweek America's Greatest Workplaces for Diversity + Newsweek American's Greatest Workplaces for Mental Wellbeing + Newsweek America's Most Patriotic Companies + Minneapolis St Paul Business Journal - Best Places to Work

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers' expectations.
• Efficiently and professionally service customers' needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Minimum Qualifications:

• Must be 21 years of age with a valid driver's license
• High School Diploma or Equivalent
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test. Please be advised, a positive result for any controlled substance will disqualify applicants; including marijuana (THC), even if it is legal under state or local law.
• Ability to work within a team environment
• Ability to problem solve customer issues for installation and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist,…