Resident Manager

Position Overview

As a Resident Manager you will put customer service skills to use by supervising residents and managing the program. You will ensure a safe, secure, comfortable, and supportive environment, coaching residents on policies and rules, and providing conflict resolution, crisis intervention, and supportive counseling as needed. Your role may include helping residents with basic needs such as laundry and housekeeping, promoting activities that build life skills, and assisting Case Managers with residents’ goal plans.

You will maintain accurate documentation, participate in staff meetings, and uphold the organization’s strategic plan.

• Supervise residents, coach on program policies and rules, and maintain a safe environment for residents and staff.
• Address immediate basic needs for individuals entering the shelter, orient them to facility, house schedule, and program rules, and provide supplies.
• Promote activities to increase competence with daily living and independent living skills, and assist Case Managers with residents’ goal plans.
• Maintain accurate documentation including statistics, case narratives, log entries, daily census, intake and discharge forms, and HMIS data entry.
• Complete shift‑specific support services.
• Maintain communication shift‑to‑shift in the staff journal.
• Answer telephone, respond to inquiries, provide resources and referrals for a 24‑hour crisis line, and communicate any maintenance needs or urgent safety concerns.
• Attend mandatory monthly staff meetings, bi‑weekly leadership meetings, and required training sessions, maintaining certifications.
• Demonstrate cultural competence and integrate understanding into daily responsibilities, supporting the Salvation Army Syracuse Area Services Strategic Plan.

• High School diploma or GED required.
• Up to two years of experience in human services.
• Associate degree and one year of experience preferred.
• Prior experience working with individuals experiencing homelessness preferred.
• Knowledge of social service resources in the local community.
• Experience working in an office environment.
• Clerical skills, including phone etiquette, filing, computer skills, and the ability to manage several tasks and projects.

The Salvation Army is an Equal Opportunity Employer and is committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.