Residence Case Manager

$23.00 - $24.00/hour

Mon-Fri, 8 hour day shifts with weekends and evenings as needed

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Residence Director, the Residence Case Manager (RCM) will provide individual case management to help residents transition into self-sufficiency and independent living. The RCM will work 1-on-1 with residents to develop specific housing goal plans and provide mentoring in accomplishment of personal objectives.

The RCM assures the well-being for each participant in line with YMCA of the USA guidelines and association policies in accordance with their training.

• Models the YMCA core values of caring, honesty, respect, and responsibility.
• Develops and maintains positive relationships with individuals and groups at all levels of the organization; supporting members connect with each other and the YMCA.
• Maintains physical presence, always remains alert while on duty.
• Follows all Residence procedures and guidelines including those pertaining to health and safety, sessions, forms, reports, and staff expectations.
• Knows, follows, and enforces all YMCA policies, rules, regulations, procedures, and staff expectations, including those for the prevention of child abuse.
• Ambassador of all YMCA programs with a focus on department offerings and member engagement.
• Performs equipment checks and ensures appropriate equipment is available as needed. Clean and store equipment per branch procedures.
• Attends all mandatory meetings and trainings.
• Provides additional resources on the branch level to assist in community engagement efforts.
• Review all referrals to the Residence Department and conduct intake interviews for potential residents.
• Work with the RCS to review resident information and assess the residents’ current service plan.
• Make service recommendations to enhance the residents’ goal plan and quality of life.
• Conduct 1-on-1 sessions with current residents to provide access to support and treatment programs.
• Maintains proper individual file documentation and case notes, and prepares required reports as directed. Responsible for management of case notes assignments to all department personnel.
• Provide ongoing support, guidance, and direction which will enhance a congregate residence environment that promotes individual success.
• Assist in determining if the YMCA is an appropriate housing option for each potential resident and ensure continuous support is in place for lasting results.
• Obtain necessary records from hospitals, outpatient providers, vocational, housing, HMIS, and other service areas pertaining to individual clients; make referrals of clients to necessary outside services.
• Assist residents in obtaining permanent housing, employment, mental health, and other means of stability; provide follow up services.
• Act as Agency Administrator for HMIS database, including oversight of data entry and attendance in HMIS related meetings and conferences.
• Maintain professionalism and positive representation of the program at all times.
• Act as vital and contributing member of the Y management team; participate in the Manager-on-duty (MOD) on-call rotation.
• Is willing to step up, even if outside of the position description, to contribute to the overall success of the YMCA.

• Bachelor's Degree in Social Work, Human Services or related field- required. Masters Degree in Social Work, Human Services, or related field- preferred. In certain cases, significant relevant experience may be substituted.
• Previous case management or related experience working directly with the homeless population or other vulnerable populations facing similar challenges. Experience with clients who Identify as men with multiple diagnoses- preferred.
• CASAC certification- preferred.
• Experience with HMIS (Homeless Management Information System) - preferred
• Excellent communication skills and technologically proficient.
• Experience with motivational interviewing and person centered planning- preferred.
• Valid driver's license, and reliable transportation, as some travel may be required.
• Ability to work a flexible schedule,…