Diversion Specialist Wed - Sat

Position Overview

Initial training for this position is expected to take 3 to 4 months. Training will occur Monday‑Friday 11am‑7pm on‑site at Contact’s main office and the Onondaga County E‑911 center. Differentials: weekdays 11pm‑7am +$2/hour; all weekend hours +$5/hour.

Join Our Team and Receive a $3,000 Sign‑On Bonus!

• Respond to 911 calls involving mental health and substance use crises or other human service concerns.
• Develop and implement crisis intervention plans tailored to the individual’s needs, including telephonic de‑escalation, referrals to community resources, or connections to community safety net programs.
• Maintain a resource list for human response teams, including contact information, hours of operation, and eligibility requirements.
• Receive and prioritize requests for human service dispatch from crisis counselors, law enforcement, and other emergency services personnel.
• Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with the person in crisis, community response team, law enforcement, and EMS.
• Monitor the status of ongoing responses, relay information between responders, and provide updates to E‑911 and partners as needed.
• Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes.

• Associate’s degree in mental health, social work, human services, or a related field of study required;
  Bachelor’s degree strongly preferred.
• Minimum of one year’s experience working in a crisis call center, mental health, social services, or a related behavioral health setting.
• Demonstrated ability to manage crises effectively.

• Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone.
• Regular walking, driving, and the ability to lift up to 20 pounds.
• Reasonable accommodation will be made for individuals with disabilities.

Hourly wage 25‑27.

Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.