Counselor, Human Services​/ Social Work, Social Work

Mission

At Syracuse Northeast Community Center (SNCC) we engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing.

NEHDA, an affiliate of SNCC, empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

The Housing Counselor supports neighbors in achieving housing security by:

• Connecting renters and landlords with community resources
• Promoting affordable housing, especially in the City of Syracuse
• Counseling around tenant-landlord disputes
• Addressing core housing concerns
• Performing Housing Quality Standards inspections
• Assisting in creating individualized housing action plans
• Identifying eligible participants for rental assistance, and supporting applications
• Assisting in Foreclosure Prevention Program
• Connecting participants with other essential supports through referrals
• Providing sustained case management and continued engagement

• Support Tenants/Homeowners in obtaining and sustaining safe, healthy, affordable housing and in avoiding eviction/foreclosure
• Rental Site Visits with participants to view apartments, meet landlords and code officials, and assess housing quality
• Manage Caseload as directed by supervisor(s)
• Documentation of activities in required database(s) as directed by supervisor(s)
• Perform Outreach to participants throughout NEHDA’s service area
• Develop and Implement Workshops for tenants, landlords, and homeowners that promote sustained, safe, healthy, affordable housing
• Work collaboratively with the NEHDA and SNCC teams to support the overall needs of participants and promote opportunities
• Other Duties as Assigned and as directed by supervisor(s)

• SNCC pays 85% of Individual Excellus Gold Healthcare plan
• SNCC pays 100% Individual Excellus dental plan
• NYS required sick leave PTO for first 90 days (1 hr earned every 30 hrs worked)
• 150 hours PTO annually (prorated) after 90 days of continuous employment
• SNCC 401(k) contribution of 4% and up to 1% match begins date of hire, vests after 1 year of continuous employment

• Support funded programs and services as directed by supervisor(s)
• Work collaboratively with NEHDA staff and administration to serve the housing needs and refer for additional essential services
• Engage professionally with neighbors, businesses, and others
• Other duties as assigned by supervisor(s)

• HUD Certification highly preferred
• Outgoing personality and ability to interact effectively with others required
• Syracuse city resident with strong community connections preferred
• Relevant education and experience preferred
• Strong organization, time-management, and listening skills required
• Collaborative work ethic required
• Multi-lingual, multicultural abilities preferred
• Must have a reliable vehicle for travel within Syracuse and Onondaga County

• Must pass HUD exam within 90 days of hire
• Valid and clean NYS driver's license
• Able to pass criminal and DMV check upon hire

Regular use of computer, copier, phone, MS Office, Salesforce, and other software

• Ability to travel throughout service area, occasional exposure to outside weather
• Ability to work at a computer for extended periods and to attend meetings

• NEHDA staff are SNCC employees and follow all procedures in the SNCC Employee Handbook.
• This job description in no way states or implies these are the employee’s only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.
• SNCC reserves the right to revise job duties at any time at its sole discretion.
• All employment at SNCC is loyees work closely with supervisors over a 90-day orientation ending with a performance evaluation.
• This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

SNCC and NEHDA are equal-opportunity employers focused on developing a staff that reflects the community we serve and best supports the needs of neighbors.