Social Care Navigator

Thrive and Change Lives

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

The Social Care Navigator is responsible for conducting HRSN screenings, eligibility assessments, network navigation, and HRSN Care Management activities for Medicaid clients. They will manage incoming referrals for screening and navigation to ensure successful and timely connections for community members. Manage Member consent and attestation as required throughout the engagement. Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs.

Conduct eligibility assessments to determine Member eligibility for enhanced HRSN services and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources. Maintain effective communication with internal team members, community members, and partner organizations to ensure acceptance, resolution, or redirection of referral requests. Document progress notes and action taken with each referral as detailed in funding source policy and procedure.

Develop social care plans that include a summary of Enhanced HRSN Member needs, eligibility, and services to which they are referred. Ensure referrals are acted upon by HRSN service providers within required time frames and redirect as necessary to support service connection. Document progress notes and action taken with each referral, as detailed in funding source policy and procedure. Update the social care plan throughout service provision in collaboration with the Member and service provider to reflect strategies and interventions for meeting identified HRSNs.

Confirm service delivery completion and that Member needs have been addressed satisfactorily and support the transition to additional resources.

This Position is Full Time at35 hours a week. Pay for thos position is $23.50 per hour.

Education and/or Experience Required at Entry:

• Associate degree in health, social services, or related field preferred.
• Equivalent work experience in a related field may be considered in lieu of degree requirements.
• Minimum of 2 years related experience in a clinical, non-profit, or Managed-Care Organization (MCO) environment.
• Thorough working knowledge of local and regional public and private resources, including Social Security, Department of Social Service Adult Protective Unit, Income Assistance Unit and various other agencies and offices as needed.

Licenses/Certificate/Clearances:

• Valid N.Y.S. Driver’s License,
• Registered & Insured Vehicle
• State Central Register Clearance.

Skills:

• Intermediate computer skills,
• confidentiality,
• oral and written communication skills

Working Conditions and Environment/Physical Demands:

• Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals, Manual dexterity sufficient to work with children/adults in a challenging and active environment.

Catholic Charities is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual…