Resident Advisor – Freedom Commons

Center for Community Alternatives (CCA) supports and builds power with people across New York State who have been affected by mass incarceration,criminalization and community disinvestment. Through a statewide network ofdirect services, advocacy and organizing, and by supporting the leadership of directly-impacted people, we advance civil and human rights for all New Yorkers. CCA works to build a world where everyone has what they need tothrive.

At CCA,we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience, and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance.

Job Summary: Under the general direction of the Project Director, with some latitude for independent action, the Resident Aide provides direct assistance, support, and care to residents of Freedom Commons. Support and assist residents and ensure Freedom Commons' safe and positive atmosphere. Serve as the liaison in the facility. Provide security and safety for all residents, staff, and guests.

* This position requires day, evening, weekend, and holiday rotation shifts, as assigned.

• Establishes and maintains rapport with each resident, treating each with respect and dignity and maintaining appropriate professional boundaries. Maintains a safe and supportive environment for residents, utilizing the resources of Freedom Commons to provide an environment of positive change.
• Greets and monitors all residents and guests entering and leaving the building.
• Conducts regular rounds throughout the facility and surrounding areas. Monitors security cameras. Conducts regularly scheduled safety inspections of the facility, including bedrooms/apartments, restrooms, common areas, and dining areas; maintains documentation of the safety checks; immediately addresses or reports any safety issues to supervisors.
• In an emergency, contact appropriate outside emergency response personnel (EMS, Police, Fire Department), and appropriately document the names of those contacted, the time of the contact, and the action taken in the staff communication logbook. Complete incident report and submit by the deadline. Conduct monthly evacuation drills and document such drills accordingly.
• Report incidents, accidents, and resident concerns or problems immediately via incident report and/or logbook.
• Coordinate and ensure the overall cleanliness and good order of the facility. Gather and maintain work order requests and submit them to maintenance. Performs light emergency duties.
• According to established organizational policy and procedure, conduct searches of clients suspected of introducing contraband into the facility; document findings and notify the supervisor.
• Provides support to the Freedom Commons Case Manager.
• Performs conflict resolution, crisis intervention services, and supportive counseling to residents as needed.
• Collaboration with the case manager and furtherance of a resident's services plan may assist in connecting residents with access to services provided by the Center for Community Alternative or other on-site/outside providers.
• Maintains strict confidentiality as appropriate and required.
• Assist with social group/recreational activities and other special events.
• Leads resident meetings and addresses resident concerns. Facilitates orientation and safety training for the building's tenants.
• Attends and participates in mandatory training and meetings of Freedom Commons & general Center for Community Alternatives staff meetings.
• Completes all required forms, case notes, and data collection in Quick Base and records activities necessary for effective case management and project accountability.
• Performs other duties as assigned by the Freedom Commons Project Director.

The Center for Community Alternatives actively seeks to employ individuals with diverse lived experiences, including but not limited to recovery, justice involvement, housing instability, physical/mental disabilities, and trauma.

Must multi-task successfully, utilize effective critical thinking, and possess creative problem-solving skills. Ability to demonstrate sensitivity and compassion toward a vulnerable population. Flexible to…