Ground Transportation & Parking Manager

Syracuse Hancock International Airport is growing, and the Syracuse Regional Airport Authority (SRAA) is looking for a dedicated professional excited about elevating Syracuse Airport to "best-in-class" to join our team as a full-time Ground Transportation and Parking Manager. This position oversees the commercial strategy for Syracuse Hancock International Airport’s parking and ground transportation portfolio. In this role, the Manager will ensure that the ways in which passengers and guests access Syracuse airport, whether arriving via car, rideshare, taxi or shuttle, is a driver of passenger satisfaction while focused on increasing revenues and profitability for the airport.

This position executes the commercial strategy and operations of the ground transportation and parking options offered while working collaboratively with all stakeholders critical to the parking and ground transportation program’s success. This includes oversight of the Authority’s parking operations delivered through its wholly owned subsidiary, including governance, performance management, financial oversight, and strategic alignment while maintaining oversight of related compliance, ground transportation relationships, and related traffic flow, adherence, and enforcement of ground transportation rules and regulations, and the successful day-to-day parking operations which includes parking deck, surface lot, rental car facilities, and employee parking lots.

This position is tasked with relentlessly focusing on delivering the best possible parking and ground transportation program for our passengers and business partners that reflect the Authority’s brand standards and deliver a best-in-class guest experience.

An employee in this class is expected to anticipate periods of increased passenger traffic and to adjust available transportation service accordingly. Reporting directly to the Chief Commercial Officer, an employee in this class exercises independent judgement, tact and diplomacy when dealing with stakeholders, passengers, and employees alike. This position will manage and evolve a parking and ground transportation program that not only satisfies passenger demand but elevates the overall guest experience and continues to evolve with passenger behaviors and expectations.

• Serves as the primary contact for the public and airport tenants for airport parking policy, procedure, and ordinances.
• Manages the Ground Transportation permit process, reviews applications, approves permits, and issues permits, properly communicating with the applicant as necessary through the process.
• Provides oversight and governance of the Authority’s parking operations subsidiary to ensure alignment with SRAA strategic, financial, and operational objectives.
• Reviews and analyzes subsidiary financial reports including revenue performance, operating expenses, and capital planning.
• Partners with subsidiary leadership on rate‑setting strategy, revenue optimization, and business planning
• Develops and maintains ground transportation KPI’s and related dashboards.
• Oversees the contracts with ground transportation providers (RACs, TNC, Taxi, Courtesy Shuttles, etc.), serving as the airport liaison to the vendors to ensure compliance with the contracts.
• Administers ordinances and polices related to public parking fees and all related correspondence.
• Inspects ground transportation vehicles to ensure that they are properly licensed and authorized to operate at the airport.
• Inspects ground transportation vehicles for ongoing compliance with current vehicle equipment requirements.
• Daily spot checking of parking operations, ensuring passengers are easily and quickly able to enter, find parking and exit the facilities.
• Ensure proper signage is displayed for communication to passengers of lot availability.
• Monitors the arrival and departure of transportation carriers required to maintain scheduled operations and record exceptions to schedules.
• Gathers data relating to parking facility usage and performs regular analysis, including month-to-month, year-to-year, peak usage, and other necessary reports.
• Provides feedback to improve the passenger…