Customer Service​/Service Booth Clerk

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on‑going special programs and promotions to customers.
• Handle funds, coupons, tenders, etc. according to company policy.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Follow established policies and procedures for post office, money orders, licences, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licences and keys.
• Observe scheduled shift operating hours.
• Answer all store telephone calls promptly and professionally according to department training.
• Ensure that all current merchandising, customer service, cash control, labour control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
• Adhere to all food safety regulations and guidelines on product returns.
• Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Comply with all state, county and local weights and measures laws and labeling requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition and subtraction)

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language: speaking, reading and/or writing

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.