RWAML-Talent Development Officer

Overview / Basic Function

Responsible for monitoring, evaluating and documenting Rosewoods Abu Dhabi training activities. Assist Talent Development Executive in ensuring that all trainings and development standards are met. Work with supervisors and managers to create schedules for training materials, producing training document drafts, making backups and checking training materials.

• Maintains complete knowledge of and complies with all Rosewood policies, service procedures and standards.
• Ensures that standards are maintained at a superior level on a daily basis.
• Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipates associates’ needs, responds promptly and acknowledges all associates, however busy and whatever time of day. Responds to all associates requests on a timely manner.
• Greets all individuals arriving at the office and assists with their needs. Maintains positives relations at all times. Answers telephone with positive manner.
• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• Maintains knowledge of all hotel services/features and hours of operation.
• Performs filing, data entry, coordination and logistical requirements of the training department.
• Prepares lists of participants' attendance on the training programs and update database of associates who have been trained already.
• Organizes training venues of the training programs and ensures the availability of the necessary tools and equipment.
• Coordinates and requests meals / refreshments for participants during the training program when applicable.
• Maintains accurate records of participants in each training sessions.
• Ensures the Training Department is well organized and that the Oasys tracking is up to date with all training data. Make sure the Training room is clean and tidy at all times.
• When applicable, prepares and prints certificates for trainees and ensures proper distribution and delivery to the participants.
• Ensures proper maintenance and orderliness of the training room, including proper arrangement of the training stock regularly.
• Ensures availability of supplies and tools necessary for the training section, such as pens, papers.
• Make sure that stocks / materials for training is up to date at all times. Raise PO where required.
• Assists and supervises the Training and Talent & Culture Administrative Assistant as well as its’ tasks when applicable.
• Ensures a smooth onboarding process for all associates with a proper Perfect Discovery inclusive of a visit in Abu Dhabi (in addition to the Grand Mosque).
• Follow-up training for new associates on the job during the first three months.
• Follows-up booking for new associates and ensures to follow the routine procedures for new associates (Rosewood Reception, Rosewood Responsibilities training).
• In coordination with the Talent Development Executive & Talent & Culture Manager, in charge of the 90 days’ celebration.
• Ensures that the Daily Calling are well conducted in all departments and updates the process / form where required. Makes sure everyone is aware of Rosewood Core values & Principles and is inspired by its’ philosophy.
• Support the training for and continued use of Rosewood Resources tool
• Ensures accuracy in "On the Job" Trainings’ delivery.
• With the Talent Development Executive, in charge of the Rosewood Standard Specialists / all Hotel’s Trainers.
• When required and as instructed, conducts monthly meetings with the Trainers and follows up on projects linked to Hotel’s Trainers.
• Attends some Daily Callings and monthly departmental meetings when required.
• In charge of the follow up and action plans in regards to LQA and Rosewood Brand standards.
• Able to analyze and use all data such as Trust You, Trip Advisor, Mystery Shopper & LQA audits, SOE, Appraisals to adapt the training needs and extract clear data / graph to present to HRD.
• Help the Talent Development Executive to conduct training needs analyses, to develop and implement departmental and individual training plans and measure success.
• Conducts regular LQA and Rosewood Brand Standards spot checks within the hotel, in all operational…