Room Attendant

Overview

• Assist guests professionally across all Resort areas, delivering wellness-focused hospitality.
• Clean and maintain guest rooms to Jayasom’s high standards of comfort, hygiene, and presentation.
• Anticipate guest needs and consistently exceed expectations with attentive, personalized service.
• Promote Jayasom’s wellness and sustainability culture by leading through example.

• Participate in daily briefings and communicate clearly to support smooth operations.
• Build warm, professional relationships with guests and deliver a seamless experience from pre-arrival to post-departure.
• Clean and maintain guest rooms and assigned areas to Jayasom’s luxury wellness standards.
• Ensure proper bathroom cleaning, bed making, room presentation, and garment arrangement as per guidelines.
• Replenish amenities, manage linen handling, and maintain cleanliness checks in all areas.
• Comply with all health, safety, and chemical handling procedures.
• Handle guest requests and complaints promptly and professionally, ensuring full satisfaction and proper documentation.
• Coordinate with all departments to ensure seamless service delivery.
• Maintain accurate room status, linen, inventory, Lost & Found, and guest records.
• Support daily reporting and keep welcome areas clean and representative of Jayasom’s wellness atmosphere.
• Collaborate proactively with other departments to ensure operational harmony and service excellence.

• BA in Hospitality Management or Diploma.
• Proven experience in a similar housekeeping or resort role.
• Experience working with multicultural teams.
• Strong knowledge of housekeeping services, luxury service standards, and cleaning equipment and products.