Housekeeping supervisor - Raffles Red Sea

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. The property features 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.

• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back of house areas.
• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.

• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
• Address guest requests and housekeeping related concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn down services, and bespoke in room arrangements for VIPs and special occasions.
• Support service recovery efforts by ensuring swift corrective action and follow up.

• Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on the job training and continuous feedback to maintain high performance standards.
• Assist in performance evaluations, scheduling, and attendance monitoring.

• Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.
• Communicate room status updates accurately and promptly through the property management system.
• Report maintenance issues, damages, and safety concerns to the relevant departments without delay.

• Enforce Raffles grooming, hygiene, and workplace safety standards at all times.
• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
• Maintain strict confidentiality regarding guest information and in room observations.
• Ensure adherence to health, safety, and security procedures.

• Minimum 2-4 years of experience in Housekeeping within a luxury or five star hotel environment.
• Previous supervisory experience is preferred.
• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

• Strong leadership and organizational skills.
• Exceptional attention to detail and quality orientation.
• Ability to train, motivate, and manage a diverse team.
• Effective communication and coordination skills.
• Time management and problem solving abilities.
• Familiarity with housekeeping systems and property management systems is an advantage.

• High standards of cleanliness, presentation, and professionalism.
• Calm, methodical, and composed under pressure.
• Guest focused mindset with pride in delivering excellence.
• Flexible and able to work shifts, including weekends and holidays.
• Trustworthy, discreet, and dependable.

• Understanding of Ultra Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre Opening stages.
• Experience in pre Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.