Mobility Operations Coordinator

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Mobility Operations Coordinator

Department: Guest Services

Reporting to: Assistant Guest Services Manager

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration-values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Mobility Operations Coordinator is the Guest Experience team's dedicated specialist for the marine and land coordination that connects Shebara Resort to the wider Red Sea Destination, including guest and colleague transfers between the destination and the airport. Reporting to the Assistant Guest Services Manager, the role owns the coordination of all mobility movements between Guest Experience and government entities, including building daily reports, verifying sailing reports and weather conditions, and resolving last‑minute corrections in close liaison with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities.

The role also looks after employee boat sailings and airport road transfers, booking boats and vehicles, managing permits, and assisting with emergency bookings alongside the relevant authorities and companies. It is a hands-on role at the centre of the guest and colleague journey, working closely with the Guest Experience and Housing teams to bring each day's logistics to life.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Mobility Operations Coordinator, you will need to:

• Oversee all marine coordination between Guest Experience and government entities, including the Coast Guard, Port Authority, and marine police.
• Build and issue the daily marine report, verifying sailing reports and weather conditions each morning and throughout the day.
• Manage last-minute corrections to sailing schedules, liaising promptly with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities.
• Maintain accurate movement logs, manifests, and permit records for audit purposes, and stay current on evolving marine tourism regulations.

• Coordinate all land transport between the airport, marine terminals, and the destination, covering guest arrival and departure road transfers.
• Build and issue the daily ground-transport schedule, aligning vehicle and driver availability with flight arrivals, departures, and connecting boat transfers.
• Liaise with airport authorities, ground-handling agents, and transport vendors on permits, gate access, and meet-and-greet arrangements for guests and VIPs.
• Manage last-minute changes to road transfers caused by flight delays or itinerary updates, and maintain accurate vehicle logs, passenger manifests, and permit records for audit purposes.

• Partner with the Guest Experience and Butler teams to align boat schedules with guest arrivals, departures, VIP movements, and special requests.
• Monitor weather and sea conditions proactively, communicating any transfer changes early to Guest Experience leadership so the guest journey stays seamless.
• Act as a calm, reliable point of contact whenever guest sailing plans need to adapt, keeping communication clear and reassuring for guests and colleagues alike.

• Book boats for employee sailings, including shift rotations, new-joiner and offboarding movements, and supply runs.
• Manage boat permits and supporting documentation for employee and operational sailings.
• Assist with…