Spa Receptionist

Red Sea Global is honored to partner with Miraval The Red Sea who marks the pioneering expansion for Miraval Resorts & Spas into the Kingdom of Saudi Arabia, bringing three decades of wellness expertise to one of the world's most pristine marine environments.

As part of the Hyatt portfolio and The Red Sea Project, this transformative destination continues Miraval Resorts and Spas
, legacy as a global leader in luxury wellness, offering transformational and immersive experiences that nurture physical and emotional wellbeing. The adults only, all inclusive, digital detox sanctuary welcomes all to discover "A Life In Balance" through mindful connection with nature's extraordinary beauty along Saudi Arabia's Red Sea coast

We are now inviting passionate, grounded, and growth-minded individuals to join us in shaping this extraordinary journey. Want to be part of a visionary brand shaping the future of wellness? this is your opportunity.

Welcome to Miraval The Red Sea
: Where Wellness is a Way of Life.

As Spa Receptionist at Miraval The Red Sea, your main role is the first point of contact for guests seeking a transformative wellness experience. This role plays a crucial part in ensuring the smooth and efficient operation of the spa by providing exceptional customer service and maintaining a welcoming and calming environment. The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, actively contributing to the guest experience.

The Spa Receptionist will also support in generating and maximizing revenue through mindful upselling and cross-selling of retail products and services in alignment with guest needs.

• Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.
• Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.
• Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences.
• Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries.
• Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive.
• Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.

• Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently.
• Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval’s commitment to mindful living and holistic wellness.
• Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas.
• Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.

• Handle guest transactions including cash, card, and POS payments with accuracy and professionalism.
• Complete end-of-day reports
  , handovers, and daily financial summaries as per resort procedures.
• Assist with inventory checks and stock management of wellness and retail items at the reception area.
• Monitor and record retail sales, updating systems and communicating stock needs as required.

• Maximize revenue by actively and mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings.
• Ensure that guests are aware of additional services such as personal training
  , fitness classes
  , spa upgrades
  , and offering them as part of a holistic wellness experience.
• Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals.
• Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that…