Housekeeping Team Leader

Red Sea Globa
l is proud to partner with Grand Hyat
t, one of the world's most iconic luxury hotel brands,
Grand Hyatt
- The Red Se
a is more than a hotel-it's a destination within a destinatio
n, setting a new standard for indulgent luxury in Saudi Arabia

At Grand Hyatt
, care is the most powerful force in hospitality. It lives at the heart of everything we do-from the way we welcome our guests to how we uplift and empower our people. Our purpose is simple yet profound:

We care for people so they can be their best.

Where Every Moment is Grand.

Assists to manage all functions related to the cleanliness of the hotel's guestrooms, floors and public areas

• Assist the Housekeeping Director/Assistant Housekeeping Manager in the smooth and efficient running of the housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Log daily events in Supervisor's Logbookand follow-up on information reportedby the other Supervisors daily.
• Raise job order to Engineering department for repair and maintenance work.

• Service Ensure Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensure Housekeeping Attendants also provide excellent service to internal customers as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Assist the Housekeeping Director/Assistant Housekeeping Manager to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assist Housekeeping Director/Assistant Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensure all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

• Works with the Assistant Manager
  - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Assigns duties and responsibilities to Housekeeping Attendants.
• Conducts checks on works done by Housekeeping Attendants.
• Reports adverse guest comments.
• Reports lost and damaged items.
• Reports and follow-up on repair and maintenance work.
• Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
• Conducts checks on works carried out by Contractors.
• Coordinates and inspects with Contractor's Supervisor on work carried out by Contractors.
• Ensures function rooms and toilets are clean before commencement of function.
• Plans and schedules periodic works such as, carpet shampooing, and high dusting.
• Ensures scheduled periodic works are carried out.
• Liaises closely with Florists regarding floral arrangement in the hotel.
• Performs pre-setup for V.I.P. arrivals.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented

• Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
• Provide feedback to Assistant Manager
  - Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
• Support Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Develop the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
• Encourage Housekeeping Attendants to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
• Ensure Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
• Ensure Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Ensure the standards as stated in the Operations Manuel are maintained by Housekeeping Attendants.

• Attend…