RWRSA - Front Desk Supervisor

At Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.

As Front Desk Supervisor, you will be part of the Front Office team at Rosewood Red Sea, reporting to the Front Desk Manager. You will lead and support Front Desk Associates during your shift while collaborating closely with Housekeeping, Concierge, Bell & Door, Butler Services, Reservations, Engineering, and other operational teams to ensure seamless guest experiences.

As Front Desk Supervisor, you will oversee the day-to-day Front Desk operation during assigned shifts, ensuring every guest receives an exceptional and personalized experience. You will support the Front Desk Manager by leading the team, maintaining operational excellence, resolving guest concerns, and ensuring service standards reflect Rosewood's philosophy of Relationship Hospitality and Forbes/LQA standards.

• Lead and support the daily Front Desk operation, ensuring seamless arrivals, stays, and departures for every guest.
• Coach, guide, and develop Front Desk Associates, providing support and direction throughout each shift.
• Maintain exceptional guest relations, proactively addressing concerns and ensuring effective service recovery when required.
• Coordinate closely with Housekeeping, Concierge, Bell & Door, Butler Services, and Reservations to deliver a smooth and personalized guest journey.
• Monitor operational procedures, cashiering activities, room allocations, VIP arrivals, and guest requests to ensure accuracy and compliance with standards.
• Support team performance through daily briefings, training, coaching, and operational leadership while maintaining the highest standards of service excellence.

• You are passionate about luxury hospitality and creating memorable guest experiences.
• You have experience within Front Office operations and enjoy leading guest-facing teams.
• You are highly organized and able to manage multiple priorities in a fast-paced environment.
• You communicate confidently, build strong relationships, and collaborate effectively across departments.
• You demonstrate strong problem-solving skills and remain calm under pressure while delivering exceptional service.
• You lead by example and are committed to maintaining the highest standards of professionalism, service, and guest satisfaction.

We offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.

Rosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.