Spa Receptionist

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Reporting to: Spa Manager

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

As a Spa Receptionist, you will be the first point of contact for our esteemed guests, embodying the highest standards of hospitality and service expected at a luxury resort. Your primary responsibility is to ensure that every guest experience, from check-in to check-out, is seamless, efficient, and reflects the sophistication and excellence of our spa offerings. You will manage bookings, provide detailed information on treatments and services, and assist guests with their wellness journey while maintaining a calm, welcoming, and professional demeanor.

The Spa Receptionist is essential in delivering a personalized, five-star experience that aligns with the luxurious standards of Red Sea Global Hospitality.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Spa Receptionist, you will need to:

• Greet guests with a warm, professional, and welcoming attitude upon arrival, ensuring a luxurious, serene experience that reflects resort standards.
• Manage spa reservations and booking systems, ensuring accuracy and efficiency in guest scheduling.
• Answer phone calls, respond to emails, and handle guest inquiries, providing detailed information on available spa services, pricing, treatments, and promotional packages in line with our resort offerings.
• Assist guests in selecting treatments based on their preferences and needs, offering personalized recommendations to enhance their experience.
• Process reservations, cancellations, and amendments efficiently, ensuring smooth operations and guest satisfaction.
• Conduct guest check-in and check-out procedures, ensuring all billing is accurate, payments are processed, and any additional requests are handled promptly.
• Ensure the reception area is immaculately maintained, with an atmosphere of luxury, calm, and relaxation.
• Provide guests with all necessary information on the spa’s amenities, services, and wellness offerings, contributing to a smooth and informed spa experience.
• Promote and sell spa services, packages, and retail products with expert knowledge and in line with resort standards of guest service excellence.
• Assist with managing therapist schedules and coordinating treatment rooms to optimize guest experience and resource allocation.
• Monitor guest feedback and report any concerns or issues to the Spa Manager for timely resolution.
• Maintain and update guest records, ensuring personalized attention by noting special preferences, treatment history, and other relevant details.
• Ensure all spa policies, procedures, and resort standards are…