Front Office Supervisor

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Front Desk Supervisor

Department: Front Office

Reporting to: Front Desk Manager

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

As a Front Office Supervisor, you will oversee the daily operations of the Front Office team, ensuring that guest check-ins, check-outs, and other front desk activities are executed efficiently and with exceptional service. You will support the Front Office Manager in managing the team, handling guest inquiries, and ensuring the highest level of guest satisfaction. This position requires strong leadership, effective communication, and the ability to work collaboratively across departments to ensure smooth and seamless operations.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:

• Oversee the daily operations of the Front Desk team, ensuring that all guest interactions meet the highest service standards.
• Greet guests with professionalism and warmth, handling any inquiries, requests, or concerns promptly and effectively.
• Ensure a seamless check-in/check-out experience, ensuring that all guest information is accurately recorded and updated in the system.
• Proactively anticipate guest needs, ensuring that they are met promptly and efficiently.
• Address guest complaints or issues with professionalism, ensuring a swift resolution and maintaining guest satisfaction.
• Lead and motivate the Front Desk team, providing guidance, support, and training to ensure high performance.
• Monitor team performance and provide regular feedback, conducting performance evaluations as required.
• Delegate tasks to team members to ensure smooth operations during busy periods and encourage team collaboration.
• Assist in recruiting, training, and onboarding new Front Desk team members.
• Ensure that all team members are familiar with resort policies, procedures, and service standards.

• Oversee daily front office operations, ensuring smooth and efficient guest arrivals, departures, and in-house requests.
• Monitor room availability, ensure accurate room assignments, and communicate any special guest requests or needs to relevant departments (Housekeeping, Maintenance, etc.).
• Assist in the handling of guest reservations, ensuring that guest expectations are met or exceeded.
• Coordinate with the Concierge, Housekeeping, and other departments to ensure that all guest requirements are fulfilled and that any special requests are met.

• Maintain accurate and up-to-date records of guest check-ins, check-outs, and billing.
• Handle guest payments, ensuring that all transactions are processed accurately.
• Assist the Front Office Manager with administrative tasks such as reporting, inventory management, and daily shift briefings.
• Prepare and review guest feedback and resolve any issues or complaints, ensuring the highest level of satisfaction.
• Ensure that all front desk systems are updated and accurate throughout the day and help maintain data integrity.

• Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
• Handle VIP guests or special requests with a high level of attention to detail and care.
• Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
• Ensure that…