Front Office Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Front Desk Manager

Department: Front Office

Reporting to: Guest Experience Director

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Front Office Manager, your role is to serve the needs of the business, our guests, and our team members by managing the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the resort.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Manager, you will need to:

Planning and Organizing

• Build, develop, mentor, guide and teach the pre-opening Front Office department.
• Assist in developing the hotel's strategic and marketing plans.
• Create and prepare annual budgets for the Front Office department.
• Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.
• Be knowledgeable of the Property Management and Call Centre computer systems.

Operations

• Manage the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
• Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.
• Oversee all aspects of the department’s operations.
• Guarantee compliance with Standard Operating Procedures by training and overseeing all team members.
• Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed.
• Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.
• Lead and implement the hotel's sales and promotional initiatives.
• Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.
• Offer coaching and counseling, along with support and guidance to the employees as needed.
• Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Perform routine room and floor inspections to maintain quality standards, address engineering job orders or housekeeping cleaning requests, and oversee the outcomes.
• Above all, to lead by example through a hands-on approach…