Senior Manager, Network Operations & TOCC

Coastal Transportation Services Co., operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing mobility services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining mobility. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable mobility solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world-one innovation at a time.

Join our visionary team and help shape the future of mobility!

The Senior Manager of the Transport Operations Control Centre (TOCC) is responsible for overseeing the day-to-day operations of the control centre, ensuring the efficient and safe movement of transport services across the land, marine and air network.

This role involves leading a team of operations controllers, managing performance metrics, and ensuring that all transport operations comply with relevant safety standards, regulatory requirements, and customer service expectations. The Senior Manager will also play a critical role in improving operational efficiency through the implementation of new technologies, processes, and strategic initiatives.

• Lead and manage the Transport Operations Control Centre team, ensuring that operational objectives and KPIs are met.
• Monitor and control real-time transport operations, including traffic flow, scheduling, and incident management, across multiple modes of transportation (e.g., road, rail, air).
• Coordinate the response to operational disruptions, ensuring effective crisis management and communication with stakeholders.
• Ensure the timely and accurate reporting of operational performance, incidents, and issues.
• Lead, mentor, and develop a team of control centre staff to ensure high levels of performance and professionalism.
• Foster a culture of continuous improvement, safety, and collaboration within the control centre.
• Provide training, support, and performance feedback to the team, ensuring staff are equipped to handle the operational challenges.

• Act as the primary point of contact for internal and external stakeholders, including transport providers, regulatory bodies, and senior management.
• Maintain effective communication with other departments such as customer service, planning, and maintenance to ensure smooth operations.
• Manage communications during incidents, ensuring clear, accurate, and timely updates are provided to affected parties.

• Ensure all operations adhere to relevant safety regulations and operational protocols.
• Lead investigations into operational incidents or safety breaches and develop action plans to prevent reoccurrence.
• Stay up-to-date with industry regulations and best practices, ensuring the control centre operates in compliance with all relevant laws and standards.
• Identify opportunities for operational improvements, including process optimization, resource allocation, and technology integration.
• Lead the implementation of new technologies and systems to improve operational efficiency, performance tracking, and decision-making.
• Use data-driven insights to guide decision-making and performance enhancements.

• Oversee the collection, analysis, and reporting of operational data, identifying trends, risks, and areas for improvement.
• Develop and present regular reports on control center performance, including KPIs, incident reports, and operational efficiency metrics.

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
• Conduct regular audits and safety drills to maintain readiness and operational excellence.
• Work with management to ensure that control center staff are aware of safety protocols and emergency response procedures.

• Bachelor's degree in Transport Management, Logistics, Business Administration, or a related field (Master's degree preferred).
• A minimum of 8-10 years of experience in transport operations, with at least 3-5 years in a leadership role within a control centre or similar operations environment.
• Proven track record of managing teams, improving operational performance, and implementing strategic initiatives.
• Experience with transport management systems (TMS) and other…