More jobs:
Manager, Micro Mobility Operations
Job in
Tabuk, Tabuk Region, Saudi Arabia
Listed on 2026-06-14
Listing for:
Red Sea Global
Full Time
position Listed on 2026-06-14
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
- To lead the operational planning, coordination, and continuous improvement of micro mobility services across the organization's properties.
- This role is responsible for ensuring seamless delivery of buggy, e bike, and other micro mobility solutions, supporting the wider Mobility strategy.
- The position holds accountability for service delivery, stakeholder engagement, team leadership and operational efficiency in a 24/7 environment.
- Manage daily micro mobility operations across multiple service types and locations.
- Ensure service continuity, timely asset availability and operational resilience.
- Support integration of new modes (e.g., e bikes, scooters) as part of service expansion.
- Lead supervisory staff, operators, and support teams across the micro mobility network.
- Set clear expectations and performance standards aligned with safety and customer service.
- Oversee training, onboarding, and staff scheduling to meet service requirements.
- Ensure all services operate within regulatory, safety and policy frameworks.
- Monitor service metrics and deliver improvement plans to enhance efficiency and user satisfaction.
- Implement incident management protocols and ensure timely resolution of issues.
- Act as key point of contact for operational queries, escalations, and service coordination.
- Work cross functionally with departments including Land Operations, TOCC, Maintenance and Projects.
- Liaise with vendors and partners to support service delivery and infrastructure readiness.
- Support service expansion through structured operational plans and asset deployment strategies.
- Drive forward innovation and technology adoption within micro mobility operations.
- Assist in the development of SOPs, risk assessments and operational documentation.
- Provide regular operational updates, service performance reports and improvement proposals.
- Ensure consistent communication across teams and with leadership.
- Experience in operations or transport leadership, preferably within micro mobility or fleet services.
- Proven ability to manage teams in fast paced, high visibility environments.
- Strong interpersonal skills with the ability to collaborate across functions and resolve challenges quickly.
- Operational mindset with the ability to lead services at both strategic and frontline levels.
- Adaptable and resourceful, with a commitment to service excellence.
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