Receivables Specialist; Student Accounts); Revised

Receivables Specialist (Student Accounts) (Revised)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Position Title:

Receivables Specialist (Student Accounts) (Revised)

Position Type:

Position Type:
Staff

Benefits Status:

Benefits Status:
Benefits Eligible

FLSA:

FLSA:
Non-Exempt

Hiring Range:

Hiring Range: $21.50-$23.94 per hour, plus excellent benefits.

Location

Tacoma, WA 98447.

Department:

Department:
Business Office

Posting Date:

Posting Date: 05/27/2026

Closing Date

Closing Date When a sufficient number of qualified applicants have been identified.

Work Schedule:

FT; 40 hours per week. Normal hours of operation, Monday-Friday, 8am-5pm.

General Description:

The Receivables Specialist is responsible for all collections activity relating to past due and delinquent student accounts, and third party funded loan programs. This includes using all available resources, negotiating payment arrangements, initiating appropriate collection action, utilizing skip-tracing methods and maintaining collection files. This position also assists in the processing of monthly student billing, third party invoicing, refund processing, and other accounts receivable and cashiering duties.

Reports to the Director of Financial Operations.

Essential Functions and Responsibilities:

• Student Account Collections and Management
  • Manage, collect, and resolve all matters related to students’ outstanding balances.
    • Contact students via phone, email, and written correspondence.
    • Counsel students on available payment options.
    • Negotiate, establish, monitor, and collect on promissory notes.
    • Ensure timely follow-up for payment or resolution.
    • Utilize skip tracing methods to locate students.
    • Maintain thorough student account documentation to support collection agencies and ensure due diligence.
  • Monitor, place, and remove student account holds in accordance with university policy.
  • Assess monthly interest on all past-due student accounts.
• Third-Party Collections and Agencies
  • Serve as the main point of contact for the university’s collection agencies.
  • Coordinate collection agency activities, including assigning accounts to agencies, account settlement, and legal review.
  • Ensure timely posting of collection agency payments and account adjustments.
  • Manage and monitor accounts in bankruptcy, including in-house accounts.
  • Monitor agency inventories for activity and potential reassignment.
• Payment Plans and Billing Operations
  • Manage all areas pertaining to the third-party payment plan provider.
    • Apply payment plans to student accounts.
    • Monitor past-due payment plans.
    • Contact students regarding NSF payments and terminated plans.
  • Responsible for the monthly student billing process, including verifying the accuracy of all transactions and reviewing billing statements prior to delivery.
  • Review the Daily Cashiering Report to ensure the accuracy of all student account transactions posted by other university departments.
  • Assist with the NSF check collection process, including removing and collecting on NSF payments made to the online third-party payment provider.
  • Apply payments made via the third-party online payment provider’s interactive voice response ( IVR ) system.
• Account Reconciliation and Compliance
  • Review and process weekly student refunds.
  • Assist students with inquiries regarding 1098-T Tuition Statements, including updating student information and explaining reporting on the form.
  • Prepare monthly review of accounts to determine which are ready for bad debt write-off in accordance with university policy.
  • Monitor small balance write-offs in accordance with university policy.
  • Monitor and follow up on student account credit balances for non-registered students to limit unclaimed property payments.
  • Monitor unreleased deposits to ensure funds are credited to student accounts in a timely manner.
  • Work with Admissions regarding the forfeiture and deferral of enrollment deposits.
  • Collaborate with other university departments regarding charges and credits on student accounts, as well as to address student/parent disputes and payment posting issues.
• General Support
  • Act as back-up Cashier.
  • Perform other…