Member Services & Database Coordinator

About us:

At KNKX we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in public media. KNKX's vision is to grow our audience and become a more inclusive organization that brings joy, meaning and understanding into people's lives.

We value diverse perspectives and life experiences.

KNKX is a Western Washington public media company, dedicated to bringing jazz, blues, regional news, and NPR programs to the Northwest and beyond. As an independent dual-format station, KNKX employees are energized in their mission to provide the very best music and news content to an audience of nearly a million on-air and online.

KNKX engages with community members and the public media industry to constantly improve and innovate in order to offer great music and meaningful stories that educate, inspire, and expand horizons.

We have offices/studios in Seattle and Tacoma, and offer a comprehensive and competitive benefits package, including medical, dental, voluntary vision/life insurance, 401K (with a 5% employer match), flexible spending account, mass transit pass, employee assistance programs, and generous vacation and paid holidays. KNKX offers a hybrid working environment. This position generally requires three days a week in-office.

General Description

The Member Services & Database Coordinator plays a critical role in supporting KNKX's Sustainer fundraising efforts by managing various aspects of donor relations and gift processing. This position ensures the accuracy and accountability of the KNKX constituent database. The assistant will perform daily batch entry and electronic posting tasks in the database program and is responsible for maintaining data integrity in processing and information retrieval.

The Member Services & Database Coordinator will work closely with the Development team to ensure accurate and timely processing of donations and to provide excellent donor stewardship.

Key Responsibilities

• Perform data entry tasks within donor management CRM (Raiser's Edge NXT), including recording gifts, preparing and sending gift acknowledgment receipts and updating donor records to accurately reflect giving, to support fundraising efforts
• Monitor online gifts and Sustainer account updates daily, addressing urgent comments or potential errors.
• Act as the primary point of contact for donor and member inquiries in coordination with the call center.
• Perform proactive outreach for Sustainer retention and recapture.
• Execute maintenance of database records including name and address updates, account suppress ions, notes, payment schedules, and other account updates.
• Oversee data pulls for premiums. Provide support for issues related to member fulfillment.
• Assist Data Processing Team with other gift entries, mail prep and donor stewardship projects as needed.
• Provide support with pledge drive data input and member relations.
• Perform other duties as assigned

Core Competencies

• Excellent customer service and communication skills, both verbal and written.
• Ability to interact effectively with various people and departments in collaborative settings.
• Strong time management and organizational skills.
• Detail oriented and ability to follow established procedures.
• Ability to maintain a high level of confidentiality.
• Ability to work independently and as part of a team
• Ability to maintain focus in a fast-paced work environment with frequent interruptions.
• Knowledge of database applications.

Qualifications

• Bachelor's degree and/or experience in business, accounting, information systems, nonprofit management or other related field is preferred. Experience or a combination of education and experience can substitute for a completed degree.
• 1+ years of experience in nonprofit development or fundraising.
• Knowledge of database applications in membership software, Raiser's Edge, Luminate, and other Blackbaud products preferred.
• Knowledge of fundraising best practices.
• Proficiency in Microsoft Office Suite and Google Suite. Experience with mail merge using Microsoft Word and Excel…