Clinical Office Administrator (Admin

Career Opportunities with Matrix Providers

Matrix Providers is hiring a Clinical Office Administrator (Admin) to assist practitioners who assist with one-time, non-treatment Veteran Disability Exams at Tacoma, WA
.

• Employment Status: PRN
• Compensation: This is a hourly, paid bi-weekly.
• Schedule: PRN
  , May Thru Sept Temp Coverage, Monday - Friday, 7:45am-4:45pm. (Female only required for job role)

The Clinical Office Administrator (Admin) performs administrative duties in a healthcare setting. Duties may include greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

• Female only required for this job role. "When a patient is seen by an Admin, the Tacoma, WA facility provides the patient with the option for either a male Admin or female Admin, according to what will make the patient most comfortable during a sensitive examination or procedure. The Tacoma, WA facility therefore must provide patients with access to both male and female Admin to facilitate patient choice.
  
  This posting is specifically for a Female Admin
  , which will allow the Tacoma, WA facility to fulfill its Female Admin staffing needs.
• High School Diploma or GED required.
• Certification: Have an active and valid Basic Life Support (BLS) certification.
• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must possess computer skills:
  Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them, accordingly, providing information per organization policy. Takes and forwards messages.
• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
• Make call outs to veteran if exam date and time needs to be modified same day.
• Greets Veterans by completing check-in process and performs necessary screenings for appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Maintains and orders supplies for personnel/department as needed or requested.
• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
• Acts as point of contact for repairs, installations, record retrieval and other company needs.
• Assists with orientation for new staff and practitioners.
• Contacts IT for assistance with issues in the office.
• Performs light cleaning and sanitization of common areas and front desk area.
• Chaperone exams as requested by examiner and exam type.
• Perform any other duties as directed by Optum Serve leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.