Office Assistant 2 – Limited

This position will be in the office full-time.

As a key point of contact for our Assessor-Treasurer’s Office, you’ll help community members understand their property taxes and navigate the services we provide. Our team supports the public both in person and over the phone, offering clear information, patient guidance, and great customer service. We pride ourselves on being responsive, accurate, and transparent so taxpayers feel confident about their tax bill and their options.

In this role, you'll serve as the primary point of contact for taxpayers seeking property tax reduction, supporting the Exemption Department by intaking applications and guiding applicants through Washington State's eligibility requirements. You'll respond to taxpayer inquiries in person, online, and over the phone, addressing questions about adjustments, refunds, appraisals, and valuations.

Work you will support includes:

• Helping people find the right jurisdiction or department for property use questions
• Updating taxpayer records, such as name or address changes
• Researching and resolving returned mail
• Assisting taxpayers in applying for tax reduction programs
• Preparing and scanning mail and documents
• Providing general administrative support

The Assessor-Treasurer's Office is responsible for the mass appraisal of real and personal property in Pierce County for purposes of assessing property taxes. Our mission is to fairly and efficiently value property and collect revenue to fund public services throughout Pierce County. Adding over one billion dollars of New Construction value to Pierce County tax rolls each year, we are a team dedicated to serving the citizens of Pierce County.

We are widely respected for their high level of integrity, teamwork, and positive interactions with taxpayers and other governmental agencies.

To learn more about us please visit our website.

We are looking for someone who takes pride in delivering excellent customer service, follows direction well, and can work both independently and as part of a team. Reliability, strong problem-solving skills, the ability to anticipate needs, and a clear understanding that communication and customer service come first are essential. You should be detail-oriented, accurate, and computer savvy. Proficiency in multitasking and in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook) is also important.

Throughout the onboarding process, you will meet with the Supervisor, Lead, and the team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development, robust online learning, direct feedback from your Supervisor, and other training opportunities throughout your career to ensure your success.

• Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
• Organize, maintain and retrieve information and documents from files and records.
• Maintain simple bookkeeping, financial and statistical records requiring some technical accounting knowledge; receive and receipt various payments, fees and fines; makes proper distribution and record entries, or code incoming material for further processing.
• Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. May also provide information and advice in response to questions raised by the public served.

This announcement is not intended to reflect all duties to be performed by our next team member,…