Shelter Generalist: RAIN Center Shelter

Position

Shelter Generalist at Tacoma Rescue Mission (TRM)

This is a temporary position, only in operation through December 2026 (subject to change).

Maintains a safe, clean, hospitable, and dignifying environment for all guests and residents; assists in providing trauma‑informed, person‑first, grace‑based program services to meet the needs of all who seek The Tacoma Rescue Mission’s care.

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provides donors with receipts as requested.
• Performs general cleaning tasks, including daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties.

• Morning Shift: 6am – 2pm
• Swing Shift: 2pm – 10pm
• Night Shift: 10pm – 6am

RAIN Center (Temporary Shelter)
2316 Jefferson Street
Tacoma, WA 98402

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de‑escalation skills.
• Ability to work in and effectively respond to a fast‑paced, high‑stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and responds to urgent situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

This is a non‑benefit eligible position.

Salary: $24.70 per hour.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.