Client Service Representative

Overview

Are you looking to be a part of a high-performing team and push your career forward? If so, we would love to connect with you! VCA Parkway in Tacoma, WA is currently seeking a full time Client Service Representative to join our General Practice clinic. Previous client service or veterinary clinic experience preferred.

We are AHAA accredited and embrace Fear Free practices. We believe in providing the best possible care and service to each and every client. If you can’t wait to help people and their pets, we can’t wait to meet you! We are open 6 days a week. Business hours are M-F 8AM‑6PM, Sat 8AM‑3PM. We are closed on Sundays.

• Customer service functions including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, processing payments.
• Assisting clients in obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal care and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste in the lobby area) and ensuring that the facility is neat and clean at all times.

• VCA hospitals are former private‑practices that retain the spirit that made them successful.
• A national network of 4,500+ doctors, including more than 600 Specialists. Flexibility to relocate if the need arises.
• Largest provider of Private Practice Internships and Residencies in the U.S.
• WOOF University, offering educational training to all staff members.
• Work‑life balance.
• Opportunities to cross‑train and grow!

• Competitive wages: $19.00‑$21.00 per hour.
• Medical, Dental & Vision insurance.
• 401(k) with company match.
• Life and Long Term Disability insurance.
• Employee discounts on veterinary services and prescription diets.
• Personal wellbeing & mental health resources at no cost.
• Paid vacation/sick days.

Ready to be part of our fantastic team? Apply today! We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at