Community Consultant; Leasing Agent
Listed on 2026-05-27
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Customer Service/HelpDesk
Customer Service Rep
Position Overview
Schedule – Tuesday – Saturday from 8:00 AM – 5:00 PM. Flexibility to work additional hours may be required to meet company/project needs.
On‑Site Requirement:
This position requires physical presence at the job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work. Please note we are unable to consider current residents of the property for this position.
Property Information – 280‑unit garden style community built in 1990.
Compensation Package- Pay range: $25 to $27_/Hour*
- Bonus Incentives include:
Monthly Leasing Bonuses! - Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.
- 401k contribution opportunity with an annual company match.
- Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
- Paid vacation starting at two weeks and increasing with tenure.
- 11 paid holidays, including 2 personal holidays of your choice.
- The above compensation is a range. Offers are made based on a candidate’s experience and the geographical location of this position.
- Competitive starting wages (listed above).
- A company‑wide commitment to diversity and inclusion.
- A positive work environment where employee contributions are valued.
- A fun culture with team‑building activities and events.
- Comprehensive training programs and development opportunities.
- 2+ years’ experience in customer service is required.
- 1+ years’ experience in the multifamily/student housing industry within the last 10 years preferred.
- Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws and ADA laws preferred.
- High school diploma or GED required.
- Exceptional attention to detail and organizational abilities.
- Proficient in effective communication and teamwork.
- Positive outlook and embraces a collaborative team approach.
- Responsible and takes pride in their work.
- Fluent in English, with strong reading, speaking, and writing skills.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
- Tour units with prospective tenants and highlight the qualities and selling points of the property/units.
- Handle customer and tenant relations and ensure all issues are being addressed promptly and with a high level of customer service.
- Maintain knowledge of the current area market.
- Prepare and maintain reports for managers.
- Host community events and ensure they are complying with American Property Management’s Quality Standards.
- Assist residents from beginning to end of the rental process.
- The responsibilities above are not all inclusive.
We are an Equal Opportunity Employer and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive workplace. We welcome applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply.
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