Customer Success Associate - Portland, Washington

Customer Success Associate - Portland, Washington

Location: Hybrid ~70% Remote, 30% In-field (Travel)

Compensation: $60,000 - $70,000 annually (depending on experience) plus competitive variable

Territory: Portland, Washington

The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate Sprint Ray’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.

• Assist new customers with product setup and digital workflow basics
• Participate in remote and in-person onboarding sessions
• Support delivery of educational content for study clubs, events, and webinars

• Serve as a key point of contact for assigned accounts
• Provide first-level support for product-related questions and usage
• Help identify customer needs and encourage product adoption

• Support organization and facilitation of local study clubs and peer-to-peer events
• Promote a collaborative, engaging customer experience across channels

• Log interactions and feedback in CRM systems
• Escalate technical issues as needed with clear documentation

• 2 years of customer-facing experience (dental, healthcare, SaaS preferred)
• Excellent communication and interpersonal skills
• Comfortable with digital tools, CRM platforms, and remote work
• Willingness to travel occasionally within the assigned region
• Some regional travel with occasional overnight stays (1–2 nights/week max)

Full-time

Sprint Ray is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Without a written agreement signed by an officer of Sprint Ray: a) Sprint Ray does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event Sprint Ray speaks with or hires a candidate from such submitted resume; b) Sprint Ray is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of Sprint Ray and will be processed accordingly.

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