Intake & Administrative Specialist: Campus

Description

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors in need? If so, Tacoma Rescue Mission (TRM) is seeking an Intake and Administrative Specialist for our Downtown Campus to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce.

Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self‑sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Oversees the intake process for incoming shelter guests and supports strong communication within the team to address all guests’ needs. Shares the responsibility to maintain a safe, clean, hospitable, and dignifying environment for all guests; assisting in the provision of trauma‑informed, person‑first, and grace‑based services to meet the needs of all who seek TRM’s care.

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Completes intake procedures and all necessary assessments with new guests, providing them with appropriate resources.
• Completes new profiles in database, maintains complete files until transferred to case management, provides necessary documents to the Data team, and ensures confidentiality.
• Supports safety for shelter guests by ensuring shelter protocol is followed by all guests.
• Fulfills all reasonable requests from guests, ensuring their comfort and satisfaction.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter guests.
• Offers general front office support (answers phone calls and assists guests) and performs general cleaning tasks.
• Communicates with team through internal staff log in the database and other methods.
• Completes regular walkthroughs of the shelter and campus, reporting incidents or work requests when necessary.
• Collects shelter supplies, organizes, and maintains inventory, informing management of needed items.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Administer urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties.

Monday - Friday
9am - 5pm

Downtown Campus
425 S. Tacoma Way, Tacoma, WA 98402

• Associate degree in Social Services or a related field or equivalent working experience.
• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Good clerical skills, with exceptional attention to detail.
• Effective de‑escalation skills and ability to maintain a compassionate and positive attitude.
• Ability to work in and effectively respond to a fast‑paced, high‑stress environment with…