Customer Care Associate

Customer Service Role with Growth Opportunity

Larson Automotive Group is hiring a Customer Care Associate to support our sales and service teams by helping customers over the phone and creating a positive experience from the very first interaction.

If you are friendly, organized, and comfortable talking with people throughout the day, this could be a great long-term opportunity.

No automotive experience required—we provide training.

What You'll Do

• Answer incoming calls professionally and assist customers
• Schedule service appointments and support customer follow-up
• Help resolve customer concerns with patience and professionalism
• Support sales and service departments with administrative tasks
• Keep communication organized and accurate throughout the day
• Deliver a positive customer experience on every interaction

What You'll Get

• $39,000 – $45,000 annual pay
• Full-time stable schedule
• Paid training and support
• Career growth opportunities within Larson Automotive Group
• Team-oriented and supportive work environment
• Employee discounts on vehicles, service, and parts

What We're Looking For

• Friendly and professional communication skills
• Comfortable answering phones and multitasking
• Positive attitude and strong reliability
• Team player who enjoys helping people
• Customer service experience is helpful but not required

Benefits & Perks

• Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
• Company-Paid Life & AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer

At Larson, we believe everyone deserves to feel respected, valued, and included. We're committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that's what family means to us.

Apply Today

We are actively hiring and scheduling interviews immediately.

Requirements

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.