RxO - Representative - Cust Service; 1st Shift

RxO
- Representative
- Cust Service (1st Shift)

We are looking for a committed, conscientious Customer Service Representative (Returns) whose priority is taking care of the needs of our customers. Optical experience is REQUIRED in this position. The Customer Returns Associate will be responsible for processing both plano and prescription returns and adhering to our policies regarding returns and warranties. This position reports to the Operations Manager.

• Answer customer calls through a phone queue process.
• Process orders for plano and prescription products that are being returned.
• Correctly identify and calculate discount amounts, re-stocking fees and promotional code values.
• Inspect all inbound customer returned products for defects and/or incorrect prescriptions.
• Place, track and expedite customer orders if requested by the customer.
• Communicate order status and policies to customers.
• Provide appropriate customer service to customers with knowledge, kindness, respect, sincerity, and helpfulness.
• Adhere to the policies in place for acceptable and unacceptable returned merchandise.
• Understand the products being offered on all  family of websites.
• Communicate with ’s Ordering Department, Quality Control Lab, Customer Service and Vendor Returns concerning the status of customer order.
• Communicate ongoing product defects to the Product Team.

• High School Diploma or equivalent.
• 1+ year of Optical experience is REQUIRED for this position.
• Experience using a Lensometer.
• Must be able to communicate effectively with people at all levels.
• Must be computer literate with all MS Office software programs including Excel, Word, and Outlook.

• Associates Degree preferred.
• 3+ years experience in Optical Sales and Customer Service.

18.81 - 26.04

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.