Call Center

Description

Seeking experienced Healthcare Call Center Representatives to support a high-volume Patient Access team. This role is responsible for handling inbound patient calls related to insurance eligibility, appointment scheduling, patient registration, and demographic updates while meeting strict call center productivity and quality metrics.

This is not an entry-level position. Candidates must have prior healthcare call center experience, possess strong insurance knowledge, and be comfortable working in a fast-paced, metrics-driven environment with minimal training.

MUST HAVE Qualifications

+ Previous high-volume inbound healthcare call center experience.

+ Experience using Epic.

+ Strong healthcare insurance knowledge.

+ Experience verifying insurance eligibility and benefits.

+ Ability to multitask while documenting calls in real time.

+ Comfortable working in a highly monitored call center environment.

+ Ability to quickly learn workflows and hit the ground running.

+ Typing speed of 60-65 WPM preferred.

Primary Responsibilities

+ Handle a high volume of inbound patient calls throughout the day.

+ Verify insurance eligibility using Real-Time Eligibility (RTE).

+ Update and maintain accurate patient demographic information.

+ Register and onboard new patients.

+ Explain insurance eligibility and authorization requirements to patients.

+ Navigate multiple systems while speaking with patients.

+ Accurately document all interactions in Epic.

+ Maintain exceptional customer service while balancing speed and accuracy.

Requirements

Required Qualifications

+ Previous experience working in a high-volume healthcare call center, handling inbound patient calls while meeting productivity and quality metrics.

+ Proficiency using Epic and experience verifying insurance eligibility, reviewing benefits, and supporting patient registration activities.

+ Working knowledge of commercial and government health insurance plans, including eligibility, authorizations, and common plan structures.

+ Ability to multitask in a fast-paced environment by navigating multiple systems, documenting accurately in real time, and providing exceptional customer service with minimal training.

Ideal Candidate

We're looking for someone who thrives in a high-volume healthcare call center, understands insurance verification, enjoys helping patients over the phone, and is comfortable being measured on productivity, quality, and customer service metrics. The ideal candidate requires minimal ramp-up time, can efficiently navigate Epic while managing multiple tasks, and performs well in a fast-paced, performance-driven environment.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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