Customer Service Representative

Job Summary

We are seeking a professional and customer-focused Customer Service Representative for an opportunity near South Seattle. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and providing accurate support across billing, account, payment, and service-related inquiries. This Customer Service Representative position offers the opportunity to join a growing team where accuracy, communication, and a positive customer experience are highly valued.

Candidates who thrive in a fast-paced call center environment, enjoy problem-solving, and take pride in delivering dependable service will be well positioned for success. The role also offers the potential for long‑term career growth through a temp‑to‑hire path.

• Manage a high volume of inbound and outbound customer calls while maintaining professionalism, accuracy, and strong service standards.
• Respond to customer questions regarding products, services, account information, billing, payments, and order status.
• Process customer payments securely, verify billing details, and maintain accurate account records.
• Accurately document customer interactions, update account information, and complete data entry in company systems.
• Research and resolve customer issues, escalating complex concerns to management when needed.
• Follow up with customers to ensure issues are resolved and a positive customer experience is achieved.

• Pay: $22.00 to $26.00 per hour.
• Job Type: Temp‑to‑Hire.
• Location:
  
  Tacoma, WA.

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

The Know Your Rights poster is available here. The pay transparency policy is available here.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.